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Liberty General Insurance Delivers Exemplary Customer Experience with its Latest Version of LivMobile App

Mumbai, May 13, 2020: In a bid to offer a digitally seamless experience to its customers, Liberty General Insurance Ltd. (Liberty), known for its innovative approach in product offering and customer service, has upgraded its mobile app, LivMobile, into an exciting, all-new avatar. Whether it is car or health insurance, claims or renewals, the LivMobile app packs in everything customers need into the palms of their hands.

With a highly intuitive interface and a customer-centric design, the LivMobile app delivers exemplary service experience to its customers. Along with an upgrade to the design and user experience, LGI has added three new features that simplifies life for customers:
  • Click It, Claim It: This feature redefines the claims process. As a policyholder, a customer can now submit a claim in a completely hassle-free way through the mobile phone anytime, from anywhere in just one click.
  • One-Click Quote: When it’s time for renewal, the customers get a reminder and a quote at the click of a button.
  • E-Locker: The unique e-locker lets the customers store all their insurance policies, including those from other insurers in one place. Moreover, the customers get reminders when their premium is due so that they do not miss out on the due date.
Speaking on the development, Mr. Roopam Asthana, CEO & Whole Time Director, Liberty General Insurance said, “Our new, revamped LivMobile app reiterates Liberty’s customer-first approach and brings us a step closer to a digitally seamless experience for our customers. We have made a conscious effort to make our app more versatile and user friendly and provide a hassle-free experience for our customers. All crucial customer interactions including policy issuance, renewal or claim initiation are now available to our customers with a paperless and simple interface. The e-locker facility is truly unique because it will help our customers manage multiple insurance policies, across health and motor, in one single app.”

LivMobile app is available both on Android and iOS supported smart phones. The existing users will get notifications to upgrade to the revamped app. 

About Liberty General Insurance:

Liberty General Insurance Ltd (LGI) is a joint venture between Liberty Citystate holdings PTE Ltd—a group company of Liberty Mutual Insurance Group, a diversified global insurer with over 900 offices across the world, headquartered in the U.S.—Enam Securities, and Diamond Dealtrade. LGI commenced operations in 2013 with the aim of providing comprehensive retail, commercial and industrial insurance solutions. The company has an employee strength of 1100+ with presence across 100+ locations in 28 states. Its partner network consists of about 5100+ hospitals and more than 4300 auto service centres. The company offers health and personal accident insurance, car and two-wheeler insurance, employee compensation insurance, commercial insurance, fire and engineering insurance, marine insurance and other miscellaneous insurance products in India.

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