ASUS Introduces Drop Zone Service at ASUS Exclusive Stores to Ensure Accessibility and Transparency for Consumers

New Delhi, July 2025: To improve the overall customer experience, ASUS, a Taiwanese tech giant, today unveiled its Drop Zone initiative at ASUS Exclusive Stores, enabling customers to drop off their laptops for repair without visiting dedicated service centers. It offers greater convenience, and keeps customers connected to their devices with minimal disruption.

ASUS India has established one of India’s most extensive after-sales networks. Customers benefit from over 200 strategically located service centres, on-site home support across 14,900+ pin codes and coverage in 761 districts nationwide. ASUS also provides round-the-clock assistance via its omni-channel digital helpdesks like call, chat, email, and remote troubleshooting, while self-service platforms like the MyASUS app and dedicated YouTube channels empower users to resolve queries independently, anytime and anywhere.

Kicking off in key markets including Delhi, Kolkata, Nagpur, Mumbai, and Coimbatore (Tirupur), this initial rollout spans major cities and adding new emerging regional hubs.

Speaking on the initiative, Mr. Arnold Su, VP, Consumer and Gaming PC, System Business Group, ASUS India, said, “At ASUS, we firmly believe that outstanding product experiences go beyond just innovative designs and cutting-edge technology.  That’s why our commitment extends far beyond the point of purchase, delivering seamless, unparalleled after-sales support that keeps every user empowered. With the Drop Zone initiative, we’re making it easier than ever for customers to keep their laptops in peak condition with easy access.”

In addition to the Drop Zone rollout, ASUS India has also launched a service camp in Pune for customers providing on-site diagnostics and expert guidance to proactively support our community and deliver even greater peace of mind.